Consumer Reports Owner Satisfaction Survey Reveals 7 Cars People Regret Buying

Hearing from actual owners is probably the best way to judge whether or not a new car is worth your money instead of relying only on reviews and dealership info.

It’s a tricky concept though because, naturally, opinions of non-professionals can differ widely. Luckily, you can weed those people out by focusing on certain things that are relevant to you personally and that would make your life better when behind the wheel.

This survey from Consumer Reports uncovered 7 new cars that people, in general, are very likely to hate because of various reasons.

Does this mean that all of them are terrible? Absolutely not. But since there can’t be any conclusions without comparisons (and all we can do is compare cars to their rivals), this video should be taken pretty seriously.

Also impressive is the fact that over 230,000 people agreed to let their voices be heard through this survey – a strong foundation for any poll.

Let’s start with the first car they show, namely the Jeep Compass. Which will probably won’t come as shock to you if you’ve ever driven one. The interior is poor in quality, the ride is uninspiring and the handling pales in comparison to certain rivals. Owners also complained about its poor gas mileage and equipment levels, while one person called it the “worst car they have ever driven.” Harsh, but the Compass was a very poor effort.

Next up came the Nissan Quest, which left owners frustrated with its poor visibility and CVT transmission – something we can relate to quite often.

What may come as somewhat of a surprise is owners complaining about the Mercedes-Benz CLA, specifically its “rough and noisy ride” and tire wear, and even saying that the car felt cheap for a Mercedes-Benz. Well, some of the trim, especially at the lower part of the center console and the doors, does look and feel beyond par for this class. As for the ride, it depends on the suspension and wheel/tire configuration – plus, in spite of being a saloon four-door coupe with the three-pointed star, one should bear in mind it rides on the A-Class platform and not expect levels of refinement normally associated with the brand’s other models.


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