- Jeep recalled 330K Grand Cherokees for rear spring issues.
- Owners reported failures after receiving the recall repair.
- NHTSA is now investigating the effectiveness of the fix.
Back in 2023, Jeep recalled more than 330,000 Grand Cherokees from model years 2021 to 2023 due to a flaw in the rear suspension that could cause a coil spring to break loose. The move was meant to correct what was described as a one-time assembly issue.
But despite those efforts, the same problem appears to be resurfacing. Multiple owners have now experienced the exact failure the recall was supposed to prevent.
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According to NHTSA, since the original recall went live, they have logged 20 consumer complaints for rear coil spring detachments on vehicles that were supposed to be fixed. These reports are in addition to the 21 incidents originally documented before the recall went into effect.
A Fix That Didn’t Hold For Some
Jeep’s initial assessment pinned the issue on a manufacturing hiccup rather than a faulty part. Dealerships were told to inspect the rear suspension and, if needed, reinstall coil springs that may have been incorrectly positioned during factory assembly.
That assumption is now under scrutiny. The new complaints have led NHTSA’s Office of Defects Investigation to launch a formal Recall Query, an uncommon step, reserved for situations where the effectiveness of a previous remedy is called into question.
As part of the process, investigators will now review complaint logs, field data, and Jeep’s own technical findings to determine whether the original fix was properly engineered or if a key element was overlooked.
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If the investigation concludes that the repair strategy was flawed or incomplete, Stellantis, Jeep’s parent company, may be required to issue a new recall and adopt a more comprehensive solution. For now, the matter remains open, and owners can only hope the issue doesn’t escalate with further incidents on the road.
A dislodged coil spring isn’t just a routine failure. Beyond disrupting the vehicle’s handling and raising the risk of a crash, the detached suspension component can become airborne debris, endangering other drivers on the road.
