A number of 2019 Jaguar E-Pace models have been delivered to customers without a plethora of important infotainment system features.
The news broke when a user on Autoguide’s EPaceForum revealed that their new E-Pace had been delivered without navigation, live weather, Apple CarPlay, Android Auto, and sports updates. And it wasn’t a glitch.
Not long after picking up the keys to the new ride, the owner was called by Jaguar Land Rover who informed them that a number of 2019 E-Pace models had indeed left the factory without the ‘InControl Pack and Smart Settings.’
The forum user’s post adds that the issue affects all 2019 E-Pace S, SE, and HSE models up to VIN SADFJ2FX6K1Z43230. Dealerships are said to be receiving a detailed list of all affected VINs shortly.
Jaguar Land Rover is reportedly offering owners with cars affected by this issue $600 in options credit as compensation. Why compensation? Well, the automaker is unable to retrofit the missing software, meaning owners are stuck without some key technologies and have no hope of receiving them through a software or mechanical update.
In a statement issued to Carscoops, Jaguar Land Rover US stated the following;
“A small quantity of U.S. cars left the UK without the Connect Pro Pack — this includes functionality for features like InControl Pro Services, WiFi HotSpot and Smart Settings — which are required for Apple Car Play and Android Auto to function correctly. Adding this pack is not something that can be retrofitted, so the decision was made to proactively communicate this to potential buyers (of vehicles at retailers) and offer a $600 credit in lieu of the content. This only affected a small quantity of vehicles in early fall of 2018 — U.S. E-PACE S models and above — where Connect Pro is a standard feature.”