Shady Dealers Settle With FTC For Sending Fake Recall Notices To Drum Up Business

Recalls can be a matter of life or death, so it’s particularly upsetting that a group of dealerships has been caught sending out more than 21,000 fake recall notices.

According to the Federal Trade Commission, the dealerships – Passport Toyota and Passport Nissan – worked with marketing firm Temecula Equity Group to trick consumers into visiting service centers under the guise of an “urgent recall.”

The FTC says the scam began in early 2015 when the dealers sent nearly 7,000 recall notices to Toyota owners. In a bold headline saying “URGENT RECALL NOTICE,” the mailing told owners “Your vehicle may be under one or more un-repaired factory-issued automotive recalls. It is extremely important and in your best interest to have your vehicle inspected and all recall items repaired at no extra charge to ensure that your vehicle and the safety of you and your family are not compromised.”

The mailing went on to say Toyota may have attempted to contact them in the past and urged owners to schedule an appointment as soon as possible. It also stressed that all recall repairs would be performed at no cost.

In June of 2017, the group sent similar letters to Nissan owners urging them to visit the dealership for emergency recall repairs. Of course, there was one massive problem with this campaign – a vast majority of recipients didn’t have open recalls on their vehicles.

That didn’t stop the phones from ringing off the hook as hundreds of concerned owners contracted the dealers for more information. The FTC says many of them were told they had to visit the dealership to see whether or not their vehicle was actually under a recall.

That’s obviously false as the National Traffic Highway Safety Administration allows owners to easily check their vehicle for recalls using their VIN. The dealerships likely knew this, but it didn’t matter as the FTC alleges the fake recall notices were designed to “increase business at the dealerships’ service departments, not to alert consumers about actual recalls.”

The dealerships and marketing firm settled with the FTC and are now “permanently prohibited from misrepresenting, expressly or by implication: 1) whether any motor vehicle is subject to an open safety recall or service campaign, or 2) certain other material facts about motor vehicles.” That sounds like a slap on the wrist, but Consumer Reports notes that if any of the parties violates the agreement they could face up to a $41,000 (£31,086 / €35,407) fine per violation, per day.

Needless to say, this was some pretty egregious behavior by the dealerships and FTC’s Director of the Bureau of Consumer Protection stated “Deceptive fake recall notices may not only trick consumers into visiting a dealership, but also may cause them to ignore legitimate recall notices in the future, risking their safety.”

  • Jason Panamera

    In my opinion these dealerships should be permamently closed and people who took part in that scam should be banned from working in such job or similar.

  • Mr. EP9

    I suppose I shouldn’t be surprised considering dealers do all kinds of disgusting and shady things, but this is just taking it to another level.

  • Mill0048

    “The dealerships and marketing firm settled with the FTC and are now “permanently prohibited from misrepresenting, expressly or by implication: 1) whether any motor vehicle is subject to an open safety recall or service campaign, or 2) certain other material facts about motor vehicles.””

    Weren’t they prohibited from doing this in the first place? Definitely sounds like a slap on the wrist.

  • getoffme

    Stealerships. People need to realize that stealerships are not required to buy a car.

Bugatti Chiron Sport 110 Ans Edition Build Slot Will Cost You $4.5 Million

The ad claims the limited edition Chiron 110 Ans will be shipped this fall with just testing mileage on the odo.

The Grand Tour’s Countach And Testarossa Drag Race Will Make You Want To Relive The ’80s

May and Hammond decided to do a rolling start, as launching from a standstill would stress the powertrains too much.

Tesla Reintroduces Referral Program With Fewer, And Mostly Cheaper, Prizes

Even though the new program is most cost efficient for the automaker, Tesla owners still get a chance to win a Roadster.

Lamborghini Researched Manual Aventador And Huracan But Couldn’t Justify Costs

The Lamborghini Gallardo was the brand’s last model available with a stick shift.

Acura NSX Gets Schooled By Mercedes-AMG E63 S, BMW M5 Competition

Top Gear put together a drag race between the Acura (Honda) NSX, BMW M5 Competition and AMG E63 S.

Canada Proposes $5,000 Federal Incentive For EVs

The Canadian government wants the country to sell 100 per cent zero-emission vehicles by 2040.

Model X-Rivaling Volkswagen ID Lounge Electric SUV Concept Coming April 16

The VW ID Lounge flagship electric SUV previews a production model launching early next decade.

2020 Porsche Cayenne Coupe Configurator Lets You Build Your Own All The Way Up To $195,000!

The base Porsche Cayenne Coupe can be had for as little as $75,300, but we all know that’s not going to happen.

2020 Hyundai Sonata: Take An In-Depth Video And Photo Look

The new Hyundai Sonata incorporates perhaps the most intriguing DRLs you’ve ever seen.

Volvo Admits It Underestimated Demand For Plug-In Hybrids

Volvo wants 25 per cent of the vehicles sold by 2021 to be plug-in hybrids.