KBB Finds 2020 Cadillac XT6 Has Poorly Built Interior, Doesn’t Like Being Pushed Hard

If you want a big Cadillac SUV and don’t like the Escalade, your only option is the XT6. It slots above the XT4 and XT5, and is bigger than a BMW X5. At just under $53,000, it’s about $6,000 more affordable, too, but it does have some glaring faults too.

As KelleyBlueBook’s review points out, the interior build quality is definitely not on par with a Bimmer, a Benz or an Audi. Cadillac’s big 3-row SUV has some sizable gaps right where certain parts come together, several scratchy plastics and a few other annoying things that do not do justice to the brand’s luxury status.

On the plus side, taller occupants will feel comfortable at the front and on the second row. Also, no gadgets, keys, wallets and snacks will be loose in the cabin, as the XT6 offers a lot of storage spaces. Boot capacity is not bad either, with 12.6 cu-ft (357 liters) behind the third row, with an underfloor storage area, 43.1 cu-ft (1,220 liters) with the third row folded down, and a massive 78.7 cu-ft (2,229 liters) behind the front seats.

Also Read: 2020 Cadillac XT6 Vs. 2020 Lincoln Aviator: Battle Of America’s Newest Luxury 3-Row SUVs

2020 Cadillac XT6-11

Cadillac is offering the XT6 in two versions, the Premium Luxury and Sport, which are both powered by a 3.6-liter V6 that puts out 310 HP (314 PS / 231 kW) and 271 lb-ft (367 Nm) of torque. That’s enough power to make it feel agile, especially in the Sport driving mode, but you’ll constantly have to fight torque steer if you decide to put it into Tour to disengage the AWD in order to save fuel. Also, the lack of steering feedback won’t encourage drivers to go wild on twisty mountain roads.

This is definitely not a car for everyone, so should you save up more and get something German or perhaps the bigger Escalade, or is the XT6 a good deal, in spite of its faults? If seeing it live at your local dealership hasn’t helped you decide, then perhaps the following video will.


  • Roland Fairwater

    No big deal. Nobody expected this overpriced Traverse to be anything special. Cadillac should’ve put it on the CT6 platform and built something competitive for a change.

    • Merc1

      Can’t do that because that car and it’s brilliant chassis and now V8 engine have a very sketchy future at best.


    • Dennis Scipio

      It may be on the same platform, but the XT6 and Traverse share nothing in common. The Traverse is actually longer than this vehicle.

  • Harry_Wild

    Typical Cadillac crossover, an upscale Equinox or Acadia!

    • Merc1

      Yep. That’s exactly it.


  • ksegg

    A GM product with a poorly built interior? What’s next, water is wet?

  • Bash

    This is going to be another flop in the car industry, I can only see it going the same way the Ford Flex did. They will sell few but eventually they will axe it due to poor sales in a couple of years.

    • ksegg

      Caddy needs to just build more V’s and less forgettable SUV’s and sedans.

      • Bash


    • Nowan

      The Ford Flex is better than this car, it has character

      • Bash

        I must agree with you that even the Flex was better than this. Although what character are you talking about? that thing was trying to blur or close the gap between a wagon and an SUV, and ended up being neither one, and it has the same engine of the Edge/Explorer/and the Taurus, not to mentioned the Lincoln. sales were decimals and never met any expectation.

        • Mr Mister

          You ask what character then immediately point out a defining characteristic? The Flex also had a pseudo throwback styling (but not going as far as others had). You also provide the reason why it likely failed, it seemed to try to carve out a bit of a niche but seemed too much like a wagon for most people apparently (and America has made it clear they hate wagons, unless you jack them up a few inches and pretend they’re an off-road vehicle). The criticism about the engine makes no sense, as the Flex is a Ford, did you expect it to be using a bespoke engine or an engine from another company? This isn’t like Jaguars using Ford engines.

          • Bash

            It didn’t sell well in the US, it didn’t sell well in Europe, almost no one knows about it in Middle East, and I think it’s the same every where. No one likes it for the reasons I mentioned in my original comment. Another example of a fine car went a flop is the MB R class. Same story same category same destiny. Period.

        • Crash Bandicoot

          The Flex is fantastic. Cargo capacity is excellent, seating is comfortable in all rows even for 6’1” me. It has ample headroom and is very well packaged, it even drives quite well. It doesn’t have macho suv looks and excessive ground clearance/off road bullshit that doesn’t get used anyways
          which is the only reason it has failed basically it didn’t sell because people have bad taste but thems the breaks.

    • Dennis Scipio

      Really? against the Ford Flex?

      • Bash


  • Craig

    American UNION workers trying to ‘get back’ at GM perhaps?

    • Craig

      Don’t like that idea? It happened over at FORD. Disgruntled employees causing a LOT of problems for the Explorer and Aviator. Missing badges and misaligned parts, etc.

      • Karl

        I really don’t get this thinking with these Unions people,don’t they know if the companies goes bankrupt they are out of a job? These American companies would be better served relocating to right to work states! Overpaid and lazy are a few words that comes to mind when I think of some of these workers.

  • Aelwyn

    It’s just so boring looking. So I’m sure it’ll sell like hotcakes.

  • Crash Bandicoot

    10% cheaper than an X5 and 90% worse. I’d rather have an long in the tooth Ford Edge in this segment than this Chevy.

  • pcurve

    Lincoln SUVs are shaming Caddy lately

  • kachuks

    The only thing mildly exciting here is the reviewer’s comedic attempts.

  • Mr. EP9

    It’s just poorly built all around.

  • MarketAndChurch

    This would have been a perfect Buick, except for the fact that the the Palisade and Telluride exist… If they had slapped the Chevy badge on this and subtracted a few features, it would be the most beautiful non-Tahoe/Suburban SUV that Chevy has made in, since, forever. This is literally a cash grab preying on the ignorance of uninformed old people, who probably shouldn’t be driving anymore.

    • Merc1



    • Bash

      Wow, I didn’t know you have a dark side. And yes, I totally agree with you, I wish I could upvote you more.

      • MarketAndChurch

        Well I am upset. These are US carworkers lives at stake. GM is not in a position right now to be putting out garbage products. I am happy Trump is dropping tariffs against European car makers because GM deserves to continue having its butt handed to it by the Germans, and Cadillac and Buick deserve to continue being the failures that they are. At least Dodge and Lincoln are trying with what little they have, and Hyundai-Kia doing the amazing job that they are deserve the sales that otherwise would have gone to Chevrolet. I’m tired of rooting for people who don’t try their best and I can’t keep defending products that aren’t defend-worthy. I was one of the few hopefuls that actually liked this XT6 when it launched, but this is disappointing.

    • john1168

      You’re right on!

    • Dennis Scipio

      Daaaaàaaaaaaaaaa…. I don’t know what to say about this.

      • MarketAndChurch

        The fit-finish is well above Ford, GM, and FCA. The styling and designs are best-in-class, especially their top-end interior trims. Very solid offerings, technologies, and features for the price you’re paying.

        The next best competitors would probably be Ford and Toyota for their safety and convenience features, but Ford’s quality is not impressive, and their Explorer is over-priced, needing to spend in excess of 45,000 to get features and niceties available on a Hyundai $7,000 cheaper, while Toyota has the reliability but is underwhelming and an all-new one is on the way in February.

        • Dennis Scipio

          Okay, I’m not in the market for a 3 row Crossover SUV, but it I was shopping, those two cars would be on my shopping list.

  • xrnzaaas

    The only premium thing about Cadillacs are their prices.

  • Bart

    Wait, is the torque steering happening with the all-wheel drive mode on, or off?

    • Julien Lachemoi

      It seams to appear in FWD mode only.

    • Hot Twink

      Off. In Tour mode, torque is routed to the front wheels only. The PTO and RDM are disconnected.

      Because it’s transverse front-wheel drive-based, it does not have a transfer case. A transfer case won’t work with a transverse powertrain. That’s why it uses a PTO (power take off) and RDM (rear driveline module) instead.

  • Six_Tymes

    shame to hear this, the exterior looks great. What is weird is, my friend and his wife just bought a 2019 Buick Enclave, and its fantastic. The interior is top notch, design wise, layout, not overly busy, all feels high quality. Isn’t this Cadillac XT6 the equivalent of that? or is the Xt5? Honestly, if KBB said the same about my friends Buick, and I do not know if they did, but if they did, its BS. Because my friend had a Lexus before this, and the Buick drives better, and interiors is way better than his 2017 Lexus was. KBB might be hate biased

    • charlotteharry57

      No, it’s not on the Enclave platform. It’s on a new one, more closely related to the smaller GMC Acadia. The XT6 is midway in size between the 2. The Buick Enclave was just totally decimated in a Car&Driver comparo. I read it in a waiting room (November issue) and forget the contenders, but sure it’s on their website. The Enclave came in dead last. My next-door neighbors had a ’14 and sold it 2 years later, due to never-ending problems.

    • they’re all Chi or C2XX platform vehicles

      XT6 share’s it’s LWB Chi platform with the Enclave and Traverse
      XT5 shares it’s SWB Chi platform with the Blazer and Accadia.

  • Bo Hanan
  • Mr Nobody Important
  • dumblikeyou2

    The video was agonizing to watch with that guy.

    • TrevP

      With Micah? I think he’s awesome. He does nearly all KBB reviews.

  • charlotteharry57

    Interior not up to the imports. Also, not up to the Lincoln Aviator, by a mile. Poor value, no doubt. Typical 2019 GM.

  • Kapi19

    Well the whole car no longer even look like a Cadillac, and GM having interior quality issues not a new thing, even Alfa has quilt better interiors since Giulia. Cadillac is dying, while Lincoln is rising.

    • ksegg

      I feel like when Caddy was doing more V’s, they were on the right track (no pun intended). I was expecting to just see more V’s since doing so would make more sense.

      Motorsports just builds credibility for a brand, like it or not.

      Instead, they now have just one V, no sporty offerings………and a bunch of lame duck models that no one really cares for.

  • TheBelltower

    This is a critically important vehicle for Cadillac, and I think the styling of the XT6 would seem fresh and purposeful if they had overdelivered and impressed in every other way. This is the first all-new vehicle under Steve Carlisle. And it’s pretty clear that he doesn’t know what he’s doing.

  • iggination

    Nobody needs KBB’s words of wisdom to know the interior was lacking. This was evident when they released a “production” car at their unveiling and later claimed the interior was pre-production after complaints of shoddy fitment and trim pieces that creaked when you pressed on them. This CUV will be a huge flop for Cadillac. And the fact that it looks like a Volvo more than it does a Cadillac certainly doesn’t help at all!


    They better come out with a refresh soon.

  • nauticalone

    No surprise! What GM is passing off here as their premium luxury segment “Cadillac” is just one sad excuse after another.

  • should have been Omega based… stop squandering that platform GM

  • 732grl .

    We actually leased an XT6 and I have started to enjoy the vehicle. There are some pluses to the car. First the sound system is excellent. We took an 800 mile road trip and averaged 24.6 mpg. The reviewer failed to discuss any of the numerous safety features on the vehicle. The camera system is very good. The lane change feature can be annoying at first but works well once you become accustom to it. Why the reviewer make a big deal about acceleration is unclear to me. Who buys a XT6 to hot rod it?? However I would like Cadillac to make Super Cruise available on the XT6 in the future.

    • Nastinupe1911

      It looks like a solid midsize three row SUV, however, the price tag doesn’t seem to be justified. It doesn’t look like it offers more than a $54,000 Acura MDX.

  • Paul

    They need to fix those issues in the interior and get the quality up to par. Sadly Cadillac misses the mark here.

  • SteersUright

    Surprise, surprise…Cadillac makes poor quality vehicles. Why on earth hasnt GM seen some major management overhaul already. They dont have a single high-quality brand remaining and make hardly anything worth buying anymore outside of a few specialized performance vehicles. The Corvette Team seems to be the most successful, they should set the tone for the rest of the company.

  • paulgdeaton

    Cadillac, sadly, doesn’t think their products even deserve a name…

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