The FTC Finally Named All 97 Dealers It Warned Over 'Deceptive' Pricing

Regulators are targeting hidden fees, misleading discounts, and other vehicle pricing tactics at dealerships

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  • FTC sent warning letters to 97 dealership groups over potentially deceptive vehicle pricing.
  • The agency says advertised prices should include all fees and match actual transaction prices.
  • Dealers weren't fined, but the FTC signaled further enforcement could follow.

Customers across the USA say that the dealership experience is stressful. Part of that stress is the negative reputation some dealers have for ripping off their customers. Today, the FTC is providing more evidence of shady practices and a warning shot over the bow of 97 dealers it says might be advertising prices that don't line up with reality. These aren't tiny mom and pop set-ups either.

Specifically, the letters sent to the dealers in question remind them that advertised vehicle prices should include all mandatory fees and accurately reflect the price consumers will actually pay at the dealership. It's crazy that this even has to be said, but here we are. Importantly, the agency didn't accuse the recipients of specific wrongdoing. Instead, the letters warn against what the FTC calls "deceptive pricing" and serve as a clear warning that regulators are watching.

Read: FTC Wants Car Dealers To Rat Out Rivals Over Misleading Prices

"The Trump-Vance FTC is committed to preventing auto dealers from misleading consumers with low advertised prices and then adding on mandatory fees at the end of the purchasing process," said Christopher Mufarrige, director of the FTC's Bureau of Consumer Protection. "The FTC will remain focused on monitoring auto dealerships to ensure that the market functions efficiently and competitors are transparently competing on price."

In a release last month, the agency has specifically referenced ongoing cases involving dealership operators, including Asbury Automotive Group, along with actions against Lindsay Chevrolet and Leader Automotive Group, as examples of the kind of conduct that can draw regulatory scrutiny.

This wasn't limited to small dealerships either. According to the FTC, recipients included several of the nation's largest publicly traded retailer groups, including Lithia Motors, AutoNation, Group 1 Automotive, and Sonic Automotive. The FTC also sent warning letters to locations affiliated with Berkshire Hathaway Automotive and Hendrick Automotive Group.

According to Autonews, one analysis found the letters ultimately reached 203 dealership locations across the 97 dealer groups. The FTC initially declined to identify recipients publicly, but later released the letters and dealership names through its warning letter database after receiving multiple Freedom of Information Act requests.

Whether that actually changes how cars are advertised remains to be seen. But for now, the FTC has at least made it clear that it's watching and these dealers are on notice.

Below you'll find the full list of dealers the FTC sent letters to. The agency had previously noted that:

The letters the FTC sent to the auto dealers cite several examples of illegal pricing practices in the auto industry including:

  • advertising unavailable or non-existent vehicles.
  • advertising a price that does not reflect all required fees,
  • advertising a price that reflects rebates or discounts not available to all consumers,
  • advertising a price that fails to take into account the amount of an additional required down payment,
  • conditioning the advertised price on consumers using dealer financing,
  • requiring consumers to buy additional items not reflected in the advertised price, and
  • advertising unavailable or non-existent vehicles.
Dealership Group Letter Link
Aaron Chrysler Dodge Jeep Ram PDF
Adzam Inc. dba Doug's Lynnwood Mazda PDF
Autopia Motorcars PDF
AutoNation, Inc PDF
Benson's Ingram Park Chrysler Jeep Dodge Ram PDF
Berkshire Hathaway Automotive PDF
Best Price Dealer PDF
Bud Clary Auto Group PDF
California Beemers Inc PDF
California Motors Direct PDF
Capital Auto Mall Premier PDF
Cardinal Buick GMC PDF
Cardinale Automotive Group PDF
CarHub PDF
Cincy Automall PDF
City Kia of Greater Orlando PDF
Clay Cooley Auto Group-Clay Cooley Enterprises PDF
Encore Chrysler Dodge Jeep Ram PDF
Fayetteville Dodge Ram PDF
Findlay Automotive Group PDF
Fontana Motors Direct PDF
Ford of Elizabethton PDF
Frisco Chrysler Dodge Jeep Ram PDF
Gettel Automotive PDF
Gilroy Chrysler Dodge Jeep Ram PDF
Greenway Auto Group PDF
Group 1 Automotive Inc. PDF
Hanna Imports PDF
Hardin Buick Pontiac GMC PDF
Hayes Chrysler Dodge Jeep of Gainesville PDF
Headquarter Hyundai PDF
Hendrick Automotive Group PDF
Hiley Automotive Group PDF
Holman PDF
Honda of Downtown Chicago PDF
Honda of Manhasset PDF
Houston Direct Auto PDF
Huntley Ford PDF
Hyundai of El Cajon PDF
Hyundai Stockton PDF
Integrity Automotive/MCS Integrity Co. Inc. PDF
Jack Phelan Chrysler Dodge Jeep RAM PDF
Jeff Wyler Automotive PDF
Jim Keras Automotive PDF
John Sisson Mercedes Benz PDF
John Sisson Motors PDF
John Sisson Nissan PDF
Ken Ganley Automotive Group PDF
Ken Garff Automotive Group PDF
Killeen Hyundai PDF
King of Jamaica Auto Inc. PDF
Lancaster Mitsubishi PDF
Legend Auto Sales PDF
Liberty Nissan PDF
Lithia Motors, Inc. PDF
Lokey Automotive Group PDF
Mac Haik Auto Group PDF
McGrath Acura of Downtown Chicago PDF
McGrath Acura of Libertyville PDF
McGrath Arlington Kia PDF
Miami Lakes Chevrolet PDF
Midlands Volkswagen of Columbia PDF
Morgan Auto Group, LLC PDF
Nissan of Cool Springs PDF
Noller Auto Group/Laird Noller Automotive Inc. PDF
NorthStar Kia PDF
Old Orchard Nissan PDF
Orr Auto Group PDF
Ourisman Automotive Group PDF
Page Honda of Bloomfield PDF
Page Toyota PDF
Prestige Imports Lamborghini Miami PDF
Rairdon's Honda of Burien PDF
Red McCombs Motors Ltd PDF
Route 23 Nissan PDF
Route 46 Auto Group PDF
Safford Automotive Group PDF
Sanford Imports PDF
Serra Chevrolet Buick GMC of Nashville PDF
Serra Honda PDF
Serra Kia of Trussville PDF
Serra Toyota PDF
Serramonte Subaru PDF
Seth Wadley Auto Group PDF
Sonic Automotive PDF
South Shore Nissan PDF
Southern Team Automall PDF
Stream Auto Outlet PDF
Superior Ford, Inc. PDF
Supreme Motors LLC PDF
Titanium Motors Inc. PDF
Universal Nissan Orlando PDF
Vancouver Toyota PDF
Victory Mitsubishi PDF
Visalia Hyundai PDF
Wagner Kia of Shrewsbury PDF
Zeigler Automotive Group PDF

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