Amazon’s Rivian Vans Cut A/C For Delivery Drivers Over An Open Door Even In Peak Heat

Amazon delivery drivers across the United States have, according to prior reporting and driver accounts, described pressure to meet demanding quotas and the presence of in-van AI cameras that monitor driving, but the challenges don’t stop there. According to a new report, the new electric delivery vans cut the air conditioning when the rear sliding door is left open while drivers step out to deliver a package, potentially posing risks for those working in hot climates.

Several drivers have revealed that the latest Amazon delivery vans, built by Rivian, have been updated to turn off the A/C if the sliding rear door is left open for more than 30 seconds. That’s a nuisance given that workers are always stopping, getting out, and delivering packages, often hundreds of times during a shift, and may open the door repeatedly on a single block.

Read: Rivian Van Owners Are Learning A Small Habit Can Lead To A Big Problem

After finding multiple reports of drivers complaining about the issue, 404Media reached out to Amazon seeking clarification about the recent software update. According to the retail giant, the A/C is only turned off if the sliding rear door is left open for 30 seconds.

Amazon Has Its Say

“Rivian recently released a software update for Electric Delivery Vehicles that actually extends climate control for drivers,” Amazon said. “As a result, the AC now runs for up to 10 minutes after a driver exits the vehicle, ensuring a cool cabin when they return. The timer resets at every stop. The AC only shuts off if the driver’s sliding door is left open for more than 30 seconds — a battery conservation measure.” 

In all likelihood, Amazon doesn’t want drivers wasting power by blasting the A/C while the sliding door is open, letting hot air into the cabin. Nevertheless, it would be frustrating for drivers, particularly if they park in one spot and have to deliver multiple packages to one block at the same time, perhaps forcing them to open and close the sliding door repeatedly, or risk the air conditioning switching off.

Will Amazon do anything to address the complaints? It remains to be seen, although Amazon does note its newer Rivian delivery vans also include ventilated seats to help drivers during the summer.

Update: After publication, Amazon contacted Carscoops to note that its delivery drivers are employed by Delivery Service Partners, which set their own routes, and to clarify that its in-van safety cameras record no audio, are reviewed only by trained personnel after a specific safety event rather than monitored in real time, and can be switched off during breaks.