Dealership Employee Takes Customer’s Corvette For Joyride, Gets Caught On Camera

Taking your car in for service should be boring, filled with coffee and a lot of staring at your phone display, but little did this Chevrolet Corvette owner knew what was happening behind closed doors.

Before dropping his ride to a California dealership, the man engaged the Valet Mode on the Performance Data Recorder, which starts shooting a video automatically once the engine is turned on but lacks audio, due to various laws.

Rather than catching some of the work being done, along with the usual revs, he was most certainly surprised to see his sports car out on the streets, blasting through yellow lights and driven through traffic at speeds of over 80 mph (129 km/h).

He subsequently confronted the dealership’s employees, who “offered nothing more than a rude apology to make it right“, as his post on CorvetteForum explains. “GM Customer Care also would not help. They basically [said that it] wasn’t their problem, take it up with the dealership. This dealership definitely does not take care of their customers, especially Corvette customers.

VIDEO

  • BlackPegasus

    If your spectacular sports car is sold in the same showroom where a Chevy Sonic is sold and serviced expect less than spectacular respect and customer service.

    Btw, love the valet mode record feature. Is something similar available on the aftermarket for other makes and models?

  • getoffme

    Another reason stealerships should not exist.

    • Matt

      This could happen at any mechanic/specialist. What this has to do with the existence of dealerships I don’t quite know…

      • eye.surgeon

        Simple– the false seperation that dealerships have with the manufacturer devolves the manufacturer of any culpability in poor service. GM simply says, hey that dealership is an independent contractor, I’m not responsible. The dealership then says basically, screw you, I’m not going to be held responsible by GM so I have nothing to lose by treating you bad. With Tesla, for example, a local service center, which is owned by Tesla, has technicians that are EMPLOYED by Tesla and can be held responsible and even fired by Tesla.

        It’s like buying at the apple store vs buying at Best Buy. Apple doesn’t control Best Buy and if they cheat you like crap or rip you off, Apple has no power to help you. If you buy from Apple and a local store rips you off, Apple steps in.

      • TheBelltower

        The selection, training, coaching and retention of sales and service staff at independent franchises can’t be controlled by the brand. The local marketing, dealership decor and updates, customer support and aftermarket parts cannot be governed by the brand completely. Wonder why some Cadillac, Lexus, Chrysler dealers are permitted to bastardize their brands by adding vinyl roofs, gold trim or opera lights? It’s because some dealers will piss on the brands they sell to accommodate some lottery winner with terrible taste. There is no brand consistency with non-brand owned dealerships. The dealers can say fuck-you to the brands as long as they make their sales quotas. That’s why you get some dealers that are great and some that are terrible.

  • Poetin

    What’s the problem? I don’t see it. 83mph on a public road!?!?! Isn’t that why you drive a Corvette? You bring it to a deanship to have it serviced so they need to do some checks. Get rid of your plastic car and buy yourself a small what ever as long as it isn’t a sports car.

    • MrPC

      Really? Breaking the law and putting other drivers at risk is irresponsible and stupid. Fortunately, most owners of powerful, expensive cars are smart enough to know better. I hope you drive one of those little Smart cars that won’t go more than 50.

  • James Rollin Burket

    Snooze button hit . . . going back to sleep. While I do not condone driving 83 on a residential street, nothing really happened that that car wasn’t built for. Perhaps “warming the car up” was necessary to diagnose some issue . . . unless he was there for an oil change. Either way, wake me up when someone puts one into a tree.

  • JoeMosely

    I agree with others here; doesn’t seem so bad. It’s not exactly a minivan. I hope the owner isn’t driving it like a minivan. I know it’s a corvette but they should be sturdy enough for a spin around the block.

    • Vassilis

      That’s not the point. When you drop your car for maintenance they’re not supposed to take it for a drive.

      • JoeMosely

        I worked in a garage. Sometimes you need to drive the car to check out something. Not sure what law is but it’s best practices. Anyways, support your independent shops.

        • Vassilis

          Well, if that’s necessary the owner will be informed. Clearly that wasn’t the case here

        • JoeMosely

          The garage i worked at was my dad’s. He was a porsche mechanic but he serviced all makes. He had a loyal customer base. He could tell a lot by driving a car. When you do this for a living it’s not something to get all giddy about. It’s just part of the job.
          I would say if you can’t trust your dealer or your independent shop you need to find another mechanic. Find a professional. Most of the time folks have a hard time getting their tech to actually test drive a vehicle and reproduce a problem.
          I’d be more concerned about whether that transmission is going to overheat and cause you problems or whether these new vettes are reliable enough for the long term. For a car that is designed for track use they sure seem to be fragile.

      • MrPC

        Taking it for a drive might be reasonable, but driving it at two or three times the speed limit in a residential neighborhood is definitely not.

        • JoeMosely

          Yes mom.

      • bonzomatic

        What are you talking about? If you take your car in saying it’s doing “x” when I drive, how do you expect them to figure out what’s happening without driving it? They’re probably going to drive it more than once too. Before and after to make sure that the problem is resolved.

        • Vassilis

          Again, that didn’t seem to be the case here. Would you be happy if you dropped your car for an oil change and they took it for a drive? I’m sure you wouldn’t.

          • bonzomatic

            “…that didn’t seem to be the case here.” Please direct us to the point in the article where that is established.

          • Vassilis

            Direct me to the point where it says the opposite. Also, he confronted the dealership and he’s talking about a joyride. Anyway, I’ve wasted enough time with this conversation. If you’re happy when service technicians take your car for a joyride good for you. I’m not.

    • TheBelltower

      My car, mine to wear-and-tear. Not his. If hooning around a neighborhood is how a dealer Q/A’s their work, then they aren’t doing it right.

      • JoeMosely

        That ain’t exactly “hooning”. But I hear your point. We get these expensive machines and they are our “babies” and we don’t want anyone else touching them. But they’re just machines. Confront the dealer’s tech and ask if he was out joyriding? My point is this is not the big scandal it’s being made out to be.
        I wish folks would get to know their techs. I know the dealer structure makes it hard. A good tech is worth their weight in gold. Too many folks think they’re just some grease monkey working out back.

    • bonzomatic

      I agree with you. How much do you want to bet that if we had video of the owner driving the car, he has probably gone just as fast on a “public road”. Outside of the very brief excessive speed, the driver did nothing else reckless. No tailgating, he even slowed way down to go over the train tracks. Just someone enjoying/respecting what that car is designed to do. Go fast.
      No one died. No one came close to dying or even hurt. Get over it.

  • cooper

    I guess this Vette owner does not what his car actually test driven to see if there are any issues. This driver really did nothing wrong besides going a few miles over the speed limit. The owner seems like a cock sucker.

  • Wandering_Spirit

    80 MPH for like 5 seconds would be a problem? Is running a yellow light in this specific case a problem? In a sense i can see why the dealership didn’t care much. It’s simply a non-existing problem.

  • Zakatak360

    Maybe it’s just me, but this video seems bogus. I know some do actually drive customers’ cars like they stole it, and do get in trouble, but not this one. The cam says 80 mph, but the red truck in the 50 mph zone wasn’t going any slower. I know what 80 looks like passing trees and cars, so to me this is fake…

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