CR Rates Car Brands By Owner Satisfaction, Tesla Tops List, Nissan, Acura Come Last

Since car ownership can have its ups and downs, data supplied by Consumer Reports’ annual Owner Satisfaction Survey can help future buyers make smarter decisions.

So how are things this year? Compared to 2016, the top two remains unchanged, with Tesla and Porsche as the clear cut winner and runner-up duo. However, where last year Audi, Subaru and Toyota rounded out the top 5, this year the order is Genesis, Chrysler (which climbed 4 spots) and Audi.

An interesting shift, but as the old saying goes, the people have spoken – and did so in numbers.

In order to piece together this year’s rankings, CR collected data on more than half a million vehicles, while taking into account whether or not an owner says they would buy the same car again. Respondents were also asked to rate their cars by driving experience, comfort, value, styling, audio and climate systems.

Worth noting is that Alfa Romeo, Jaguar, Land Rover, Maserati, Smart and Fiat weren’t included in the chart, because of insufficient data. Last year, Fiat was ranked dead last.


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  • Tumbi Mtika

    Get ’em, Genesis.

  • Honda NSX-R

    Acura needs to get their head out of their ass and get their shit together (no pun intended). Infiniti too.
    Surprisingly I’m seeing Lexus go down by 8 points which is a lot for Lexus if you ask me.

    • pcurve

      Shocked by that too… It can’t be just about their crappy multimedia interface since they’ve had that for so long.

      • Honda NSX-R

        Yeah iirc Lexus was always on the top, but now they’re kind of below average. Strange. If people complained about the infotainment system to CR they would be below average for the past few years

    • Bo Hanan

      People buying Acura’s are shocked/disappointed to find their cars are hardly better than a cheaper Honda.
      Genesis at number 3 is probably because people found those cars better than expected.

      • Honda NSX-R

        I don’t think people are as disappointed with Acuras being reworked Hondas like more than 10 years ago

        • bd

          Acura’s sagging reliability hasn’t helped either.

          • Honda NSX-R

            Yeah some of their transmissions like the ZF 9AT and the 8 speed DCT with the torque converter are garbage.

      • bd

        Acuras have been “reworked” Hondas from the very start.

        Can’t get a luxury driving experience with a Civic chassis (esp. the previous one), which is also why the MB CLA/GLA got dinged heavily.

        Things will only get worse in this regard as both Acura and Lexus are developing crossovers based on the HR-V and CH-R, respectively (Infiniti already has the QX30 which shares its platform with the GLA).

        There’s something to be said to keeping to RWD (with platforms developed for higher end autos from the start) – which is what Genesis is doing.

    • S3XY

      Wacura and Lexsux both need to start making electric cars if they want people to consider a vehicle with their name.

      • LWOAP

        Making an EV isn’t going to suddenly get people in the door.

      • Tumbi Mtika

        Like Genesis does.

        Oh wait…
        Stop fanboying.

        • LWOAP

          He can’t help it. It’s all he knows.

    • botornot387

      Acura will never have a chance, as its choked by management and Honda to never move up. Everything Acura makes is built around an Accord or Civic. There styling in concept is good, and then the production cars come out and they are horrid. Couple that with engine technology that again doesn’t differ from Honda offerings, and the fact that reliability lags (shocking because its all honda stuff) and you see what they are destined for. Then again, they lease vehicles at prices comparable to Honda, so how do you move up, you conditioned the consumer to never be willing to pay more $300 a month for an RDX or TLX.

      Infiniti suffers for the most part from many of the same reasons. There cars are not great to drive, they lose value quicker than a pin dropping, their interiors are crap, and where they once relied and distinguished themselves with proper RWD pedigree, they have aging platforms and move vehicles to Nissan FWD platforms, and lackluster feel. It could be forgiven if they were aiming to be Mercedes luxury, but they are not.

      Lexus deserves to be in the place they are. There engine tech is extremely outdated, there design is polarizing, they have 3 different infotainment systems, which all suck, and there reliability isn’t as accountable as it once was. They also get by on subsidizing lease programs, for cars that lose their value like a ton of bricks. Even when they produce a car that is decent like the new LC, its overshadowed and compromised by a bad infotainment system, lagging driving dynamics, or engine tech that leaves them behind the pack rather than the front.

      Hell Genesis might actually surpass all these brands in a few years if they can get there product development down.

      • Honda NSX-R

        Acura has so much potential to create great vehicles but Honda pushes them back. Infiniti was doing good with the G, but then they lost their way. Lexus I’d say should make their design language a less polarizing if they want more customers. They should update their powertrains, but I think they’re already in that route. The infotainment systems in their cars have a huge learning curve. If they don’t want to use a touch screen they might as well use a knob like BMW’s iDrive system. Out of these three brands Lexus is the best one. They make cool cars like the LC, RC F, and GS F. The new LS500 engine is something I’d like to see in the GS, RC, and IS, they really need it.

  • Harry_Wild

    Chevrolet is still ahead of BMW!

    • S3XY

      Volt is better than any BMW.

      • LWOAP

        No it isn’t you dumbass EV fanboy. And stop upvoting your own comments.

  • Honda NSX-R

    Wth happened to Hyundai? Down by 11 points…

    • pcurve

      I know.. I wonder if the Genesis models were skewing the data upward before.

      • Honda NSX-R

        That makes sense. Now that Hyundai and Genesis are separate brands, Hyundai’s customer satisfaction has gone down since their luxury cars are branded Genesis now…

      • bd

        It’s that and the finicky DCT (has gotten better lately); also, where the 2 go head-to-head, the Kia version is superior (aside from the Forte; the Elantra, esp. the Elantra Sport is better).

  • pcurve

    So many questions….. Chyrsler near the top? Acura dead last? I know they have some duds in their lineup, mainly RLX and Civic, but TLX and their SUVs are good cars.

    • Day_Trader

      Good cars, but are underpowered and lack tech that many of its rivals have had for a while. Still, to go from LA to NYC I’d pick Acura instead of Chrysler.

    • brn

      The list is all over the map and makes little sense.

    • botornot387

      Chrysler is at the top because they basically have one model to gather data off of, and their minivan is a Hit. Probably because the last model was bad and so people swapping up now are blown away. Also, the 300 basically has never changed but improved over time.

      • brn

        The last model was pretty good and $10K less than the competition. There was plenty of loyalty.

  • lagunas3ca

    Cadillac lol

  • S3XY

    5 years after Model S debut Tesla still remains on top. It’s the rEVolution. Nothing beats plugging in your sleek sexy Tesla at your own home and waking up with a full charge with more range than you’ll need for your daily drive. And having the quickest accelerating car on the road while burning zero gasoline.

    Road Superiority.

    • Tumbi Mtika

      Tesla people: The BMW drivers of the future.

      Not a compliment by the way.

      • LWOAP

        HOW DARE YOU BESMIRCH THE GOOD NAME OF THE ACOLYTES OF ELON MUSK YOU HERETIC!!!

        (S3XY paid me to type this by the way)

  • karmat

    How did Mini rank so high? Mine has a new problem every week.

    • brn

      Because Mini buyers don’t care.

    • Tumbi Mtika

      They’re cute. They’re a basic person’s catnip.

  • PK

    the japs are losing their touch.

    • OdysseyTag

      True, every Japanese marque (sans Mazda) dropped on the list this year.

      Interesting.

    • Honda NSX-R

      I’d say quite a lot of manufacturers are losing their touch by looking at the chart. 10/30 companies increased ranks this year. The rest either stayed the same or went down.

  • Benjamin B.

    This is owner satisfaction. Tesla is ranked low on reliability by CR. So is the Wrangler. However both Tesla and Wrangler owners put up with the cons in order to own something unique and interesting. There’s no mistaking a Model X or Jeep JK for a Toyota Camry. That being said, I’m surprised Chrysler owners are overall satisfied with their cars.

  • kachuks

    When is Hyundai Kia going to become Kia Hyundai?

  • jsz00

    Coincidence that Tesla is also one of the most unreliable? Or is the reality distortion field really that strong?

    • LWOAP

      No distortion field just brainless fanboys who think their shit doesn’t stink.

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