Porsche has started to introduce augmented reality in a bid to reduce repair times by up to 40 per cent.
Dubbed Tech Live Look, the system combines computerized eyewear with augmented reality software to allow remote experts to see exactly what a service technician is looking at and subsequently providing feedback remotely and in real time.
Ordinarily, a complex or unusual issue with a Porsche model would go back and forth between the dealership and the Porsche Cars North America (PCNA) support team to try and find a solution.
Amazingly, the glasses and complimentary software doesn’t just allow remote experts to provide aural feedback to the service technician. These experts can send step-by-step technical bulletines and schematic drawings directly onto the display of the glasses. The technician can view all of this important information hands-free.
“Tech Live Look is the kind of digital innovation Porsche values because it raises the quality of the customer experience,” president and chief executive of PCNA Klaus Zellmer said.
“By solving issues faster, our dealer partners can get their customers back into cars with less disruption. And our overall service quality increases as we share expertise more efficiently between our experts and dealer technicians.”