J.D. Power has published its annual owner satisfaction study relating to in-car multimedia systems and models such as the Hyundai Accent, Genesis G70, and BMW 7-Series have all been awarded top marks in their respective segments.
The study measures the experiences and opinions of vehicle owners regarding the quality, design, and features of their audio, communication, entertainment, and navigation technologies in the first 90 days of ownership.
System quality is determined by the number of problems experienced per 100 vehicles. The fewer problems, the better the score.
In the small segment, it was the Hyundai Accent that was named the best in its class. One step up takes us into the compact segment where the Kia Soul was awarded top honors. In terms of midsize vehicles, it was the Hyundai Santa Fe that achieved the best score while in the large segment it was the Nissan Titan.
In terms of premium cars, we start with the small premium segment where the Mercedes-Benz GLA was determined to have the multimedia system with the fewest reported problems. The best compact premium, midsize premium, and large premium vehicles were named as the Genesis G70, Audi Q8/Porsche 911, and BMW 7-Series respectively.
The Hyundai and Kia family is clearly doing well here, picking up praise in four different segments with the Accent, Soul, Santa Fe, and G70. Not bad for two car manufacturers lamented for their lack of quality just a decade ago.
In a statement, Genesis Motor America chief operating officer Erwin Raphael said, “Our customers constantly tell us how technological innovation is one of their top purchase reasons. We are always striving to bring meaningful technological innovations into our cars.”