Consumer Reports Says Tesla’s Smart Summon Feature Is Like A Glitchy Drunk Driver

It’s no secret that Tesla’s Smart Summon feature is far from perfect, but Consumer Reports decided to put it to the test on their Model 3. Unsurprisingly, they weren’t impressed with the results.

In a scathing review, the publication said the feature is “glitchy and at times worked intermittently, without a lot of obvious benefits for consumers.”

If that wasn’t bad enough, the group’s senior director of auto testing, Jake Fisher, described Smart Summon as “a kind of science experiment” that’s a “work in progress.” He also slammed the company for releasing a feature that wasn’t fully tested and ready to be deployed.

Also Read: Tesla’s Smart Summon Feature Appears Pretty Dumb, Users Already Reporting Accidents

While the feature did work on occasion, Consumer Reports noted multiple problems including the car mistakenly believing it was on a public road and not in a parking lot. As a result, it “shut itself down.”

Even when the system did work, the Model 3 would suddenly stop for no apparent reason. The car also moved very slowly in parking lots and didn’t always stay on the right side of the aisle. In particular, the publication said it “would wander left and right as it drove – erratically, like a drunken or distracted driver.”

Speaking of acting like a drunk, the car drove the wrong way down a one-way lane. This forced a tester to run out to the car and move it.

These issues are pretty troubling and Consumer Report’s senior policy analyst, Ethan Douglas, said “Tesla should stop beta-testing its cars on the general public by pushing out experimental features before they’re ready.”

As we have previously reported, a number of Tesla owners have already reported accidents while using the Smart Summon feature. This has pushed the National Highway Traffic Safety Administration to look into the issue, but it’s troubling such a half-baked feature was released in the first place.

 

  • charlotteharry57

    I agree with CR 100%. This feature could be useful in cases of a disability or accident (not involving the Tesla but say, a slip-and-fall), but those instances would be rare. It’s (in Tesla’s) mind designed for those too lazy to retrieve their own car. Sooo…let’s see how Hyundai fares with a version of this on the upcoming Sonata. Don’t hold your breath.

  • Ben

    Its all over the place with Tesla. One article praises them and the next exposes them. People like consistency.

    • brn

      Consistency from vehicles or from reporting on vehicles?

      • Ben

        Vehicles. A story is a story. Reporting on it or not doesn’t change the reality of the matter.

  • Thetruthísntalwayspopular

    These things look SO cheap irl.

  • TrevP

    It’s the only car with a feature like this. It’s pioneering technology. What did you expect? A product is never perfect from the start. At least they have started.

    • Matteo Tommasi

      Except beta-testing unready features on private cars isn’t allowed.

  • IT’S ODD, YOU CAN SEE TESLA’S GOING DOWN WINDING CANYON ROADS ON AUTO-PILOT WITH NO PROBLEM BUT THEY CAN’T NEGOTIATE A SIMPLE PARKING LOT. I’VE SEEN THE VIDEO ABOVE BEFORE AND YOU HAVE TO BLAME THE USER FOR THIS ONE. THEY SHOULD HAVE LET GO OF THE BUTTON WHEN IT WASN’T GOING WHERE THEY EXPECTED.

    • Reformed Alchemist

      Its almost as if some of those FSD type videos might be…..staged?

    • Maisch

      Well from a technical perspective the canyon road is much easier to handle in many ways, the parking situations are more complicated, its hard for the car to understand the whole situation and how it should act. But for me that has worked at an OEM its mind boggling how immature software they dare to release. Something even close to immature as the summon feature wouldnt even get close to be released, even if it was for the volume button on the stereo.

      • alexxx

        He is just Tesla fanboy,no explanation can help him.

      • I’LL HAVE TO AGREE. WITH ALL THAT TESLA’S CAN DO THIS WAS RELEASED TOO SOON.

  • Reformed Alchemist

    FUD = Facts Undermining Delirium.

  • Steel Punk

    Just another reminder the world is full of idiots, like any Tesla driver that drives with autopilot and doesn’t monitor it. Just hope no bystanders get injured.

  • Stephen G

    I think Roddies trial went well. The aggressive Acura driver was clearly trying to beat the Tesla before it could pull out. The Tesla did what any driver would have done.

  • Ben

    I should have clarified further originally, I was talking about the vehicles. I replied to brn’s question, but didn’t see your reply.

If This Is The 2020 Skoda Octavia Then We’re Glad They Fixed It

This photo published by the Skoda Home forum from the Czech Republic appears to be official.

Is Toyota Readying A Hot, Gazoo Racing-Prepped Variant Of The 2020 Yaris?

The rumored Ford Fiesta ST rival could be known as the GR Yaris.

Google Maps Updated To Alert Drivers Of Speed Traps

The update was first launched on Android, and now iOS device users can also report speed traps to other motorists through Google’s app.

GM’s Baojun 530 Gets Updated For The 2020MY In China

Pricing for the 2020 Baojun 530, which sports a number of design changes and new tech, starts from $11k.

Volvo S60, V60 And XC60 Polestar Engineered Launched In The UK

Priced from £56,105, the 399 HP S60 Polestar Engineered is Volvo’s fastest accelerating car yet, sprinting to 62 mph in 4.4 seconds.

Former Mitsubishi Executive Tipped To Replace Linda Jackson As Citroen CEO

Jackson took over as Citroen’s CEO in 2014 and, although the company did confirm hiring Mitsubishi’s ex head of production, didn’t comment on any leadership change.

McLaren 720S Stood No Chance Against Hennessey’s Corvette ZR1

The tuned Corvette ZR1 has 1200 hp while the McLaren makes do with 710, at least officially, but even so, it managed to put up a good fight.

A Pagani Owner Just Drove Coast-To-Coast In His Huayra Roadster

This Huayra Roadster traveled for three days, adding 3,000 miles on its odo – more than what most others will in a year, if not longer .

Turn Heads With This 2011 Audi R8 Spyder And Enjoy Its V8 And Six-Speed Manual

This R8 V8 Spyder only has 8250 miles on the clock and, with three days left in the auction, the highest bid is $63k.

Alfa Romeo Montreal Vision GT Concept Is Pure Sex On Wheels

The stunningly designed concept brings the styling of the original Montreal into the 21st century in spectacular fashion.