Dashcam Shows Dealership Employee Learning To Drive Stick On Customer’s Focus RS

When you take your car into the dealership, you expect it to be fixed by professionals who treat your vehicle better than their own.

Unfortunately, that doesn’t always happen and this case is particularly cringeworthy as dashcam video has recorded a dealership employee learning how to drive a stick in a customer’s Ford Focus RS.

As you can see in the clip, the driver is clearly unsure of how to operate a manual transmission so he’s being coached by another employee who is apparently seated in the front passenger seat. This becomes readily apparent as the duo reach a stop sign and the ‘coach’ has to remind the driver to use the clutch.

After slowly going through the intersection, the driver appears to accidentally shift into neutral. These mistakes continue for a bit and, at the 4:15 mark, the coach tells the driver to put the Focus into neutral, rev the engine up to 4,000 rpm and then shift into gear. The first attempt fails due to a miscommunication, while the second results in the driver stalling out. After another failed attempt, the driver and coach switch positions and the coach (now driver) shows the other person how to drive.

They switch positions once again and joke about how they don’t have to worry if they screw something up because the car is new. Eventually, they return to the dealership where the driver manages to stall out mid turn.

This obviously shouldn’t have happened and Jalopnik talked to the Focus’ owner, Karol Zwolinski, who was clearly upset. As Zwolinski explained, he took his car into Hawk Ford of Oak Lawn, Illinois to have the head gasket replaced as part of a recall. After noticing the car had been driven for 10 miles (16 km), when the dealership said it hasn’t been driven on the paperwork, he reviewed the dashcam footage.

Also Read: Corvette Owner Goes To Dealership For Airbag Fix, Gets Video Of Employee Hitting 90+ MPH

After reviewing the video, Zwolinski made a copy and dropped it off at the dealership where he viewed some of the footage with an employee. That person said they would show the footage to their boss and get back to Zwolinski shortly. However, the dealership never called or replied to e-mails. As a result, Zwolinski published the video to YouTube to shame the dealer.

Jalopnik reached out the dealer, but hasn’t heard anything back. However, this seems to have motivated the dealer to respond to Zwolinski as they reportedly called offering him some “free maintenance services.”

What happens next remains unclear, but this certainly isn’t acceptable behavior from either the dealership or its employees.

Warning: Video contains NSFW language

 

  • LJ

    First his parents name him Karol, and now this happens.

    • Ben

      You went right for the jugular bro…savage.

    • Stephen G

      Ignorance is funny.

      • LJ

        Being named Karol is funnier.

        • Stephen G

          Continued ignorance when made apparent is funny too.

          • LJ

            You would know.

  • NO DESIRE TO WATCH THE 11 MINUTE VIDEO BUT IT’S GOOD THE OWNER HAS PROOF.

    • Da Only Skid

      Agreed

  • Da Only Skid

    Funny. I learned a manual when my dad needed to go to work after buying me a 1980 626 coupe in 1987. How it needs to be…$1500 USD, 1100 quid, 200 euro (lmao) car and stall in neighborhood drive….that is crash course manual driving.

  • Shtekeris

    Have any of you guys had any really positive experience with any brand? Like, from my experiences, they are very eager to sell you car and then not that interested to take care of it. But i’ve only tried a few brands, so – is there any brand that really really takes care of their customers?

    • Virgilio Almonte Jr.

      Lexus seems to be good but with any company/dealership the problems usually aren’t with the senior techs that been around and actually care about there jobs because there making decent money. The problem is always with the cheap inexperienced guys that are making $10 an hour to do the basics and couldn’t care less if they get fired because they’ll just get another job making the same amount of money. Usually these are the guys that ruin a company’s image which in the long run should incentivize companies into paying a little more and getting guys that actually care about there jobs.

    • I AGREE. I HAVE A TAN INTERIOR IN MY CAR AND EVERY TIME I GET IT BACK FROM VW IT IS COVERED WITH GREASE. ONCE I FOUND ASHES ON THE SEAT AND SPOKE TO THE MANAGER AND HIS RESPONSE WAS, “I DON’T SMOKE”.

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