If you’ve worked on a car, you have probably found yourself in the unenviable position of having to look up information right while you’re in the middle of doing something.
It’s a common problem, but one that BMW North America is trying to eliminate thanks to the help of new TSARAVision Smart Glasses.
Set to be used by all BMW and MINI dealers in the United States, the smart glasses will allow service technicians to communicate with experts from BMW North America and show them live video of what they’re looking at. Experts from BMW can also send schematics and step-by-step instructions to the glasses to help make repairs faster and easier. Technicians will also be able to open and view documents via voice commands while working on a car.
Besides the smart glasses, dealers will use the company’s new Technical Information System TIS 2.0. It’s billed a multimedia platform that was developed with feedback from service techs.
The system will allow dealership employees to access technical information for all BMW and MINI models on any mobile device. This means employees can whip out their smartphone and look something up quickly, rather than having to stop work and log into a desktop.
Last but certainly not least, dealers will use a new online case-reporting system called TSARA. BMW says it’s intuitive and user-friendly interfaces will help to “speed repair and maintenance processes by an average of 70 to 75 percent.”
That’s the ultimate goal of all three technologies as BMW wants to increase efficiency as well as reduce repair and maintenance times. As BMW North America’s head of technical service, Neal Guthrie, explained “Vehicle technology is becoming more complex, which only highlights the need for excellent technicians.” He also said providing techs with the best tools and systems are “critical to our success.”