J.D. Power’s 2019 UK Dependability Study Brings Peugeot On Top, BMW Dead Last

JD Power released the results of its annual 2019 UK Vehicle Dependability study, which measures the number of problems experienced per 100 vehicles in the UK, based on the responses from 11,530 owners of new vehicles registered from November 2015 through January 2018 in the UK.

The stars of this year’s study were mainstream brands, with Peugeot winning first position after scoring just 77 problems per 100 vehicles (PP100). Second place went to Skoda (88 PP100) and third to Hyundai (90 PP100).

Another highlight of the study is the fact that just one premium brand managed to finish in the top 10, and that honor goes to Volvo, finishing tenth with a score of 106 PP100. Still, the Swedish brand managed a better score than the study’s industry average of 119 PP100.

Also Read: Tesla Model 3 Reportedly Outsold BMW 3, Merc C-Class And Audi A4 Sedans In Europe

Perhaps the most surprising result is that of BMW; the Bavarian car maker finished at the bottom of the rankings, with a score of 181 PP100, falling behind Audi and Fiat (167 and 173 PP100 respectively).

The UK Vehicle Dependability Study also found that owners of premium models cite more problems with their audio/communication/entertainment/navigation systems that owners of mainstream vehicles. The same applies for the newer safety features (for example, blind spot monitoring, collision avoidance, and more), with more expensive cars facing more issues with them than the more affordable vehicles.

“When we look at the PP100 scores of relatively new safety technologies, it’s clear that manufacturers still have work to do to perfect those systems—particularly premium brands that use them as a major selling point,” said Josh Halliburton, Head of European Operations at J.D. Power.

The study also found the so-called “green” cars to have more problems in areas like the powertrain, seats and infotainment systems than vehicles with plain ICE powertrains but their owners are more likely to repurchase or lease the same brand in the future.

  • Honda NSX-R

    JD Power is fake news

  • Joe

    Different customer priorities, and what is regarded as ‘a problem’ could be something to do with this.
    I don’t understand why Toyota of all companies would “phone it in” on RHD cars since many strong markets for them (Japan, SE Asia, Australia, etc.) are RHD markets.
    The article discusses blaming the poor score of premium brands based on infotainment and intelligent safety tech. For example, in some industry surveys, a fault/reliability problem may include the owner not being able to sync their phone to the infotainment, or not being able to navigate a touch screen menu with ease, or any mildly autonomous features such as self-parking, auto-lamps or auto-braking not working as they would expect. These aren’t as important for dependability, in my opinion, as having an engine that starts etc.
    Different priorities and standards. In terms of tech, cheaper cars or standard brands do well simply because there is less electronic tech to go wrong or for people to misuse.

  • No more Vauxhall jokes? That’s sad!

  • TheBelltower

    Some of these rankings seem very strange. Is there something substantially different about US vs. UK Toyotas that would explain the difference? Also, it’s completely absurd that Range Rover/Jaguar would rank higher than BMW or Audi.

  • Bash

    What kind of news is that? Is that chart upside down?!

  • Sovereignty

    And here we have to rely on people’s own views, rather than scientific data. Big mistake!

  • This makes no sense… You have Škoda on top, then VW in the middle and Audi in the bottom. This would all be fine if those weren’t the same cars! With quality control and benchmarks being the opposite of this list…

    • mist

      Wrong. Skode uses the most basic tech, usually older and proven, then Volkswagen os more evolved with more advanced and rece’t systems, and then Audi has the latest and most complicated and hight tech systems – the ones that are less proven.

      • bd0007

        At the same time, Skoda still offers many of the same safety tech such as AEB, and over the past several years, Audi has generally ranked higher than VW in numerous reliability rankings.

    • Daniela Wolf

      This couldn’t be anyhow more wrong dude.
      Let’s asumme the Audis that are NO VW:

      A4,A5,A6,A7,A8,Q5,Q7,Q8,e-tron, S/RS/R models.

  • MAYBE SOME BRAND BUYERS HAVE HIGHER EXPECTATIONS.

  • Would love to see the metadata on theses “problems.” Does someone not knowing how to use a very complicated telematics system considered a fault or just a learning issue? Were these real problems related to non-functional accessories? BMW’s telematics are known for their over complicated design and may be a reason.why they scored so low.

    • uS’gedlemba

      Maybe if you knew what research actually means you wouldn’t be asking such trivial question.

      • Funny thing, I work in research and know exactly how it’s conducted? Could you share the questions and responses to the survey? We are all very interested in you backing up your preposterous claim…😳

        • uS’gedlemba

          Cleaning toilets in research facilities doesn’t count as work in research.

          • It’s unfortunate that yo Momma, and her bro, went at it in a trailer, and 9-months later, you popped out. Mental midgetism is your best quality. Cheers! 🤯

          • uS’gedlemba

            LOL…cheers mate!

  • bd0007

    Some of the discrepancy is due to automakers having different lineups and in particular, different powertrains for other markets.

    For instance, Hyundai has the i10, i20, i30 and i40 over in Europe w/ the most popular engine choice being the diesel (and for gas/petrol, smaller displacement).

    But some of the discrepancy is also what the publication weighs more in its “analysis.”

    In this case, JDPower seems to place considerable weight on infotainment/telematics systems and it’s not clear if the problem are actually reliability related or a matter of intuitiveness/ease of use.

  • Bo Hanan

    Peugeot Top???!!! Toyota 7th from the bottom?!
    Was this study done by JD’s the French division?

    • uS’gedlemba

      Even when there’s proof that the world is not flat, some people still want to find a reason to denounce the proof…based on their staunch beliefs.

      • Bo Hanan

        The world is flat. Read a King James Bible and understand.

        • uS’gedlemba

          LOL, Amen brother!

          • Bo Hanan

            (Smile)………

  • Сафиуллина-Мохамед Рамазанов

    It new vehicle dependability not long-term reliability

    Toyota always fail specifically on the infotainment problems, that’s obvious in the last 5 years what most of you guys talking about is the long-term reliability in which the Japanese start to shine

  • McFly

    My work colleague rolled a six-sided dice and got 1, which proves that the average value isn’t 3,5.

  • Craig

    Can’t help but give Hyundai/KIA credit. They have proven themselves quite capable of creating reliable cars.

  • Daniela Wolf

    Interesting to see that premium brands score the best results in europe….

  • erly5

    My experience is the complete opposite of this survey. Back in 2009 I ran a year old Peugeot 308 1.6 petrol Sport for 3 years and 45k miles and experienced several electrical and mechanical issues over this time. Changed it sooner than normal in 2012 for a 7 month old F30 BMW 320d SE and over 6 and a half years and 103k miles later has proved to be absolutely faultless. Just saying, but it appears that Peugeot have upped their game over recent years and BMW have dropped the ball if this survey is to be believed.

    • uS’gedlemba

      Are you really going to talk about decade old product in a 2019 survey?

      • erly5

        Simply sharing my experience of the companies that bookend this survey.

  • Shobin Drogan

    I could believe the 3008 being highly ranked but the 208 was voted as the most unreliable small car. If not mistaken according to whatcar survey. So I honestly don’t know which survey to trust anymore.

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