Korean Brands Dominate Initial Quality Study, But Porsche’s 911 Comes Out On Top

For the second year in a row, Korean brands have dominated J.D. Power’s Initial Quality Study.

Genesis had the highest initial quality as they only had 63 problems per 100 vehicles within the first 90 days of ownership. That’s significantly less than the industry average of 93 PP100 (problems per 100 vehicles).

Genesis was closely followed by Kia and Hyundai which had 70 and 71 problems per 100 vehicles, respectively. Rounding out the top five were Ford (83 PP100) and Lincoln (84 PP100).

While Korea brands came out on top, domestic automakers performed pretty well this time around. Besides Ford and Lincoln, Chevrolet (85 PP100), Dodge (90 PP100) and Buick (92 PP100) all scored better than the industry average.

On the flip side, German brands fared poorly. Mercedes (94 PP100) and Porsche (96 PP100) were slightly below the industry average, but BMW (102 PP110), Audi (106 PP100), MINI (107 PP100) and Volkswagen (113 PP100) were all pretty far off.

However, they weren’t the worst as that dubious honor goes to Jaguar (130 PP100). The company finished slightly ahead of sister brand Land Rover which had 123 problems per 100 vehicles.

Also Read: 2020 Porsche 911 Is New And More Powerful, But Oh, So Familiar

In terms of individual models, the Porsche 911 was best overall with a score of 58 PP100. Other winners included the Kia Rio, BMW 2-Series, Kia Forte and MINI Cooper. Rounding out the top cars are the Genesis G70, Chevrolet Malibu, Ford Fusion, Dodge Challenger, Nissan Maxima and Mercedes CLS.

On the crossover side, class wins went to the Chevrolet Equinox, Chevrolet Tahoe, Kia Sportage and Hyundai Santa Fe. On the luxury side, winners included the BMW X4, Lexus RX and Cadillac Escalade.

Other winners include the Kia Sedona, Nissan Titan and Chevrolet Silverado HD.

2020 Silverado 2500 HD-17

While 13 brands improved in this year’s study, 18 did worse. This caused the industry average to remain unchanged at 93 PP100.

In a statement, J.D. Power’s Vice President of Global Automotive said “Automakers continue to make progress in areas like infotainment that attract a lot of consumer attention. However, some traditional problems crept up this year including paint imperfections, brake and suspension noises, engines not starting and the ‘check engine’ light coming on early in the ownership experience.”

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  • Bo Hanan

    Bravo Hyundai Motor Group!
    Volvo in the bottom 5?!

    • salamOOn

      probably because of their tablet software problems….

  • TheBelltower

    Seeing all of the brands at the top of the list makes the entire thing suspect. Many of the criteria for JDP’s “Initial Quality” have nothing to do with quality.

    • yonceous

      or they just produce better cars

      • TheBelltower

        No. They just offer more cup holders and USB ports.

  • B.Stokes

    Honestly this list is bad in general. So to be the top automaker more than half of the cars you build will have a problem within the first 90 days?

  • mist

    Tesla probably out of scale far far down.

    • Richard Alexander

      They would need a much wider table….

  • Bash

    This list is questionable.

    • The Watcher

      Exact thought.

  • PK

    The Koreans aren’t fooling around!!!!

  • lapirk

    Nick Murray will have few things to share about the 911..

  • charlotteharry57

    While there are exceptions, it’s funny that the brands that offer the biggest discounts generally have fared better in this survey than the brands that offer limited or next-to-no discounts.

  • Kapi19

    LOL some British magazine said Alfa was with the Koreans one of the best when it comes to reliability, not so sure about these studies.

  • WalthamDan

    Now, let’s survey the same people two years from now and compare results.

  • Craig

    Just look at that list. INCREDIBLE. Way to go Genesis, KIA and Hyundai. Simply AMAZING. In fact – this list has a lot of surprises. Almost hard to believe. [And I don’t mean that sarcastically] THAT SAID… take a look at the same study from 2009 – ten years ago. Quality [Initial quality at least] has definitely improved.


    • Enter Ranting

      Land Rover and MINI are consistently at the very bottom of the list every year.

      • Craig

        They certainly have been. But not this year. Their numbers have improved. Significantly. Land Rover ten years ago was at 150. And MINI was at 165. Now they’re at 123 and 107 respectively.


    GM and Ford almost at the same level as the Koreans. This is a very questionable thing to ask when they have the most recalls out of all the brands

  • botornot387

    and honestly IQS surveys literally could drop brands that dont have issues becuase customers simply dont know how to use something and think its broken. wouldn’t buy based on this survey.

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