The Most Satisfying Automotive Brand In America Is Lexus

A new study by the American Customer Satisfaction Index (ACSI) has found consumers are less satisfied with their vehicles.

According to the study, satisfaction levels dipped 3.7% from last year to a score of 79 on a 100 point scale. The declines were nearly across the board as 21 of the 27 brands in the study saw satisfaction levels dip. Furthermore, consumers say quality and value has deteriorated.

Jumping into the numbers, customers with most satisfied with Lexus vehicles as the brand had a score of 84. That put them slightly ahead of Mercedes (83). There was a seven-way tie for third place as Audi, BMW, Honda, Infiniti, Lincoln, Subaru and Volvo all had a score of 82.

At the other end, Fiat Chrysler Automobiles was the clear loser as they own two of the least satisfying brands. Dodge scored 74 points, while Chrysler came dead last with 71.

While most brands saw a minor decline in satisfaction, there were some notable exceptions. Infiniti saw the biggest improvement as they climbed from 78 to 82. The luxury brand was one of three nameplates that saw gains, with the other two being Chevrolet and Mercedes which were each up a point.

Nissan and Volkswagen saw the biggest declines as satisfaction levels for both brands dipped six percent. Rounding out the worst three performers was Jeep which saw a decline of five percent.

Also Read: New Vehicle Satisfaction Improves As Mass Market Brands Close The Gap On Luxury Automakers

Among the key takeaways from the study is rising prices could be having an impact on satisfaction levels as the average new-vehicle transaction price hit a record of nearly $37,000 this year. That’s particularly true of Chrysler vehicles as owners reported they had the “worst value proposition.”

The study also found that buyers aren’t as happy with technology or gas mileage as they were ago year. The latter isn’t too surprising as consumers continue to embrace crossovers, trucks and SUVs.

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  • boo boo the fool

    where’s genesis and Land Rover/jaguar

    • Netsphere




    • Ben

      Land Rover/Jaguar broke down on the way to the polling stations.

    • Jawohl

      Genesis models are still in showrooms unsold as not many want pseudo lux brands

  • TheBelltower


  • Of course they are the most reliable luxury brand since they are made by the most reliable automaker, Toyota

    • Merc1

      Did you even read the article or look at the study? This isn’t just a reliability study.


    • brn

      If you took off your Toyota blinders, you’d see that Toyota itself is right there with GM and RAM.

  • Alexandro Pietro

    In all the world VW is going more and more down…

  • 85ZingoGTR

    I said it before and I’ll say it again. Bailing out Chrysler was a complete waste of time and money. Sell Jeep and Ram to a proper company and let Chrysler go under.

    • Galaxium

      If I remember correctly, Jeep is performing really well. It’s that Chrysler has a weak lineup of a decade-old sedan and a minivan. Ram is also performing really well.

      • 85ZingoGTR

        That’s why i said spare Jeep and Ram. They are the only devisions that seem to be doing something, but at some of the worst build quality in the entire industry.

    • I say they rebadge Rams lineup, the Pacifica, and the Panda as Jeeps and scuttle everything else!

      renaming FCA into Jeep Motor Company.

  • Craig

    I would love to know specifically WHY Chrysler owners are so unsatisfied. I’ve owned close to 50 cars. And tied for top spot as the most reliable have been Chrysler products. [And most were not as reliable] My 2006 300C SRT8 has been problem free. I couldn’t say that about the Lexus or the NSX I once owned.

    • db

      I wonder if overly abused minivans not being the most exciting thing to have parked in your driveway might have something to do with it.

      • Craig

        That’s very possible. And kids are NOT a cars best friend. [Or minivans in this case]

        • db

          I had a buddy who use to clean his minivan’s interior by letting his Labrador in first to eat up leftover pieces of hamburger, french fries, chips etc…

          • Craig

            lol – I don’t what I feel sorry for most. The dog. Or the minivan. [Probably a little bit of both!]

    • your 300 is technically a Chrysler badged Mercedes though, a product from a brand that does score high, with an engine that is pretty solid.

      but the in house designs, the things derived from Mitsubishi’s and now Fiat. these things just don’t last… they look good, they function great! but then they just start self destructing pretty easy…

      • Ryan

        Very few components were shared with Mercedes.

      • brn

        One of the main reasons Mercedes purchased Chrysler was Chrysler’s ability to maintain consistency in their vehicles (however high or low that bar was, Chrysler was at it).

        Let’s not pretend that Chrysler didn’t bring at least as much (more) to MB than MB did to Chrysler.

  • FordMopar

    What? Nobody’s satisfied with awesome Wrangler, Gladiator, Pacifica, variety of Challengers and Chargers? Those people who rated this must have lifetime subscription to Consumers Report mag! Laughable….

  • Bash

    The positive change; improvement of infinity is which is the maximum among all the others is the important thing that we should pay attention to it right here in this provided table.

  • Fiat seems weirdly high here, how are they not suffering a similar fate as Chrysler and Dodge?

  • FordMopar

    Ah well

  • SD38439

    It blows my mind Lexus can sell cars that look like that. Sometimes I wonder if Toyota are playing a cruel joke on its customers to see how ugly they can make their vehicles, knowing people will buy them regardless of appearance because they are reliable.

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