Customer Captures Ford Dealer Employees Abusing His Mustang GT, Social Media Fight Ensues

While it is reasonable for a dealership technician to take your car out for a quick drive in order to see if everything is in order, what is being claimed to have happened with this Ford Mustang GT was completely unacceptable.

The car’s owner, Suhail Sood, brought his Mustang in to Steven’s Jersey City Ford for a suspension issue, and had to wait for four and a half hours before he got it back. The reason for that became evident once he checked out the dashcam footage.

In a recent Facebook post, Sood stated that even though he knows his car was built to be pushed hard, the fact that dealership employees took it out for a joyride without his consent was unacceptable, which is why he demanded a refund and then some.

He also added: “As far as their staff is concerned, my dash cam is right up there – a big black cylinder with its lights flashing. No sane person with an actual brain and god gifted set of eyes can miss it in broad daylight. There were 3 occupants in my car, one of which didn’t know how to drive a stick and they all missed it. I know 3 occupants because my W2s were on the back seat that I found tossed on the floor with shoe print on one of them. I also found cat/dog hair in the back seat which confirmed my suspicion.”

“I’ve been to several Ford dealers in Pennsylvania and New Jersey, and and no one in their right mind has done this. Ever. There are better dealerships in New Jersey. I wouldn’t recommend Steven’s Jersey City Ford to anyone.”

You can read his full account in this Facebook post:

The video footage is pretty conclusive and the driver seems to have intended to have fun with the car. At roughly 10 and a half minutes into the clip, the Mustang GT begins to pull really hard on a narrow street, reaching an indicated 75 mph (120 km/h).

Right now, Sood is still waiting for his refund, and through Jalopnik we’ve learned that his initial demands were rejected by the dealership. The Mustang owner wanted full reimbursement for a future check-up at another location, a full clutch replacement, brakes, new tires, as well as compensation for time taken off work. Since he didn’t get what he wanted, he went on to publish everything he had on social media.

Meanwhile, someone called Martin (Fixed Operations Director) who works at Steven’s Jersey City Ford said he talked to Sood himself and tried to make things right.

“The demands that he is requesting that we do is…outrageous. I want to work with the gentleman as much as I can, but I’m not going to be threatened with social media.” The exec kept saying that Sood threatened his workplace with social media exposure of what had happened.

“Things happen in this country. Things happen. The people that were involved were terminated…it’s not something that we accept here. We took immediate actions, and also wanted to help the customer. And for me to replace brakes and clutches and suspension and rebuild his car, I think is very unreasonable.”

Note: Mind the profanity used throughout the video


more photos...

Photos: Suhail Sood / Facebook

  • When did muscle car drivers become so bitchy? 🙂

    • Da Only Skid

      The vehicle is not for the technicians amusement, pleasure or to cruise around in. Suspension was pretty much tested within an 1/8 mile given the sh!tty roads in NJ.

      • Nice to see you live in a world where female Disney characters fix cars. 🙂

        • Knotmyrealname

          Nice to see you live in a 10′ x 10′ world which contains a bed, computer and a box of tissues.
          All in your mommy’s basement.

          • There, there, blow your nose and tell me who fixed your Mustang? 🙂

  • Knuckle Buck

    Were these “porters” or service techs?

  • Jason Panamera

    I can accept proper testing but i won’t agree if someone is abusing my own car to some limits.

    • Momogg

      100% agree.

    • Nick

      I completely agree.

  • ErnieB

    Ah come on.. they were testing the car for proper muscle car operation .. 75mph in a mustang is like going 30 mph in a mini van… now I have an issue with getting the car dirty and not cleaning it.

  • Six_Tymes

    typical, does not care about other people property. I would be pissed too

  • Mr. EP9

    And this is yet another reason why people don’t like dealerships.

  • Axel Cortez

    I would request the clutch as it seemed the didn’t know how to drive stick and brake pads for abusing the damn car.

    I mean you leave the car trusting no one is going to abuse it, if you do something out of the ordinary they should be liable to compensate the owner of the car, firing the culprit is no form of compensation for the owner of the vehicle.

    • Mill0048

      I think a new clutch is fair. The techs even said they smelled the clutch burning and that one of the drivers was holding it too long during his shifts.

  • BlackPegasus

    Unacceptable. I hope he receives compensation.

  • Jason Miller

    I did say “as long as there is no damage to the car…” Nobody reads these days.

  • Knotmyrealname

    They need to name and shame the POS that took the car out. May he never be let near anything to do with cars again.

  • Paul

    Somebody there needs their butt canned and the dealer owes an apology. This event is pushing the limits of how service techs should behave IMO.

  • Mr Nobody Important

    Too bad he didn`t do the world a favour by crash that ugly overrated garbage of a car.

    • Squeaky_1

      Whoa big boy – Jealousy much I see! Dear oh dear, not a good look matey . . .

  • Lol I know this guy, hes in our mustang group, talked to him about the issue. He was demanding too much, thankfully the guys did get fired. The issue still isn’t settled.

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